4 posts tagged “homepage”

"...mature artists steal."

--Lionel Trilling, Esquire, Sept 1964, quoting Eliot^†

The fine line between your influences and outright plagiarism is getting finer indeed.

In the music world, people are mashing up music from previously made recordings, performing and "reinterpreting" other artists' work: Danger Mouse's Grey Album and artists like Nouvelle Vague, Richard Cheese and many others have demonstrated this to phenomenal effect.

So when my team in user experience and design started seeing other groups building sites which were similar to, inspired by, or in one case a borderline copy of the BBC homepage, (SSIs and all), they waited to see what the Yank from the land of litigious copyright lawyers would do (that's me, by the way).

Frankly, I found myself - as did most of the team - mildly flattered, and even challenged.

Composite image by Ryan Morrison

The first site I saw was the Croatian site. I thought: "Wow, from a design standpoint that's quite similar to ours - there are some interesting tweaks as well." A week or so later, I saw the RTL Hungary site. Seeing these two, so close in time, I found myself quite intrigued.

I believe inspiration can come from a variety of sources. Some of the inspiration for the BBC homepage included a diverse array of sites across the web, but I wonder what Google, Pageflakes, Facebook and CNN think about BBC.co.uk/home.

I know what Netvibes thinks about it: co-founder and CEO Tariq Kim and I talked about it extensively.

He felt our adoption of a similar experience/interaction model to Netvibes and Pageflakes (his arch-rival) simply helped to demonstrate the real impact of widgets, modular content delivery, rss/xml and personalisation. "A rising tide lifts all boats" was essentially his message.

I agree with him. Each iteration of a technology and/or approach creates new opportunities to innovate (or riff, if we are still using musical terms) on that idea with one of your own. In many ways, the BBC's adoption of Web 2.0 thinking, personalisation and widgets helped to break down barriers at other organisations. Audience desire for personalisation was estimated as a niche offer before the BBC demonstrated that +30% (+50% of the beta) of our unique users personalise their experience in some way. To me, this audience engagement is the real success story of the homepage.

Here are a few facts about personalisation of the new BBC homepage:

• +30% of global unique users personalise it in some way
• Most popular module combinations and positions:
    (1) News + Weather + Sport + TV + CBBC + Radio + iPlayer + Blogs
    (2) News + Weather+ Sport + TV + CBBC + Radio per week
• Most added / opened modules:
    (1) News
    (2) Sport
    (3) Blogs
  
• 
  
• Most deleted / minimised modules:
    (1) CBBC
    (2) News 
  
• (3) Sport

One of the most popular positioning changes is swapping Sport for News. Here are the default and most popular customization positions:

• removing the blogs module and the iPlayer module
• opening the CBBC module, and moving it into the second column
• TV at top of column 2 (chicken and egg here - I don't know whether users moved down weather, leaving TV to go up "naturally", or vice versa)
• Moving the weather module down to the bottom of row 2 and minimising it

Remember, these are international figures. iPlayer, Radio and TV aren't as relevant to many of those audiences - but the figures are still fascinating. News and sport seem to be very polarising elements of the BBC's offering; our children's content is likely most interesting if you are or have a child! And due to licensing restrictions, BBC iPlayer is only available/useful in the UK.

We're collecting lots of really great data from the homepage and trying to use them to inform our choices for things to improve and things that work well and, across the BBC, to assess new editorial offerings.

But back to the influences and copies. On the whole, I'm flattered that someone thought what we have done to be important enough to influence their work. It means that we've done something important, or at least opened some people's minds somewhat. Mary Meeker, a financial analyst in the US, said that she was surprised that, of all the media companies in the world, it was the BBC that innovated so clearly into the personalised audience-engaged homepage.

But my friends at news organisations apparently discuss our homepage a lot. Even TechCruch's Michael Arrington talked about it on US television. Maybe we've demonstrated demand for something many of them didn't really expect would be compelling: an opinion I suspect they are reconsidering.

I've travelled and even lived quite extensively in Eastern Europe, including Hungary, and I was blown away by the depth of knowledge and passion around internet technology there. So the fact that web developers from two different Eastern European countries - both with healthy web development and IT and design communities - picked us as a primary influence on their work to revamp media portals says to me that we've done something right.

Some of their peers berated them for their work, but I say: thanks! There are times when the BBC lawyers must defend the BBC's rights for all kinds of good reasons, but my personal opinion is that these examples help to drive creativity and innovation in a way that we should embrace.

I've always felt that design, software and music have a lot in common. When musicians jam, they sit around and riff off each other. They write songs together collaboratively, in the room, each inspiring the other to take it to a new interesting place. Other times, you get an idea in your head from the session, but go home and end up personalising it, composing it into a complete tune and making it your own. We each take our inspiration from many things, so to lock up creativity and ideas is to me the biggest danger of copyright law.

Frankly, on a personal level, I've always given my ideas away, often for free or with little or no compensation. My lawyer friends make fun of this, but I feel most ideas are ephemeral. It's the hard work of iterating them into something truly useful and refining, and revamping again and again that's the art, the science and the fun.

There is something else to point out about the homepage - something that most of the sites also picked up on and then used in some way. The code.

Behind the amazing design the User Experience team developed for the homepage is some amazing, well crafted code delivered by the our CSD team (in record time, I might add - less than four months from idea to delivery!). As is always the case with good code, it is invisible to the user - technology as a means not an end.

However, the code which powers the homepage, with its SSIs and legacy Perl issues, is really some pretty amazing stuff. It just works: it's clean, fast and accessible and the user doesn't even know that it's there. At the BBC, we are currently working on code libraries (like our Glow library, which will be used in the forthcoming new beta homepage) and public-facing design and code pattern libraries.

This is publicly funded work and, where there is a clear benefit to the public, let's try to make it available to the public to personalise and to make their own. Perhaps we can eventually evolve this into an open source code library - we already have BBC Open Source where we release material like this. In my humble opinion, this is a great expression of our public purpose and, frankly, an interesting thing to do.

In closing, I'll share my favourite of the sites which bear uncanny similarities to our homepage. It uses quite a bit of our amazing code - it's for Little Ilford School in East London. Next generation education indeed.

Richard Titus is Head of User Experience & Design for FM&T.

So I got an email today.. RTL has just launched their new website...

http://www.rtl.hu/

feels pretty similar to

http://www.bbc.co.uk

We were all quite flattered.

Hi all. been traveling and working too much.. we finally launched the new homepage.. lots of people hating on us on the Internet blog and would love your feedback...  Http://www.bbc.co.uk

The funny thing is the blog they are posting on is the BBC internet blog, I wonder how many of them are BBC people...

I think I recognize some of those email typos "tell"s (poker reference)

read here.
 http://www.bbc.co.uk/blogs/bbcinternet/2008/02/new_homepage_goes_live_1.html

best

...at least, that was the job spec I was given on my second day as Acting Head of User Experience at the BBC.

I joined the Beeb after moving to the UK with my wife just over a year ago. I needed a fresh challenge and was excited to be part of a truly world-renowned media company with a public service remit which makes it 100% user-focussed. For me, the BBC is one of the last great important places.

So when the BBC's Internet Controller Tony Ageh suggested - or, should I say, vehemently recommended - that we give the BBC homepage a "lick of paint", it seemed the ideal way to get my head around the BBC and its immense universe of content and services.

We drew inspiration for the new page from a variety of sources.

It was a no-brainer to move to a layout that would be cleaner, more open and more easily readable. There was also a desire to get away from the tired and monotonous blue base colour of the original page.

From a conceptual point of view, the widgetization adopted by Facebook, iGoogle and netvibes weighed strongly on our initial thinking. We wanted to build the foundation and DNA of the new site in line with the ongoing trend and evolution of the Internet towards dynamically generated and syndicable content through technologies like RSS, atom and xml. This trend essentially abstracts the content from its presentation and distribution, atomizing content into a feed-based universe. Browsers, devices, etc therefore become lenses through which this content can be collected, tailored and consumed by the audience.

This concept formed one of the most important underlying design and strategic elements of the new homepage. The approach has the added benefit of making content more accessible, usable, and more efficient to modify for consumption across a wider array of networks and devices.

As time went on, our aspirations grew and we realized that many of our goals for a "new page composition layer" required technology and infrastructure which would be new to the BBC (examples including PHP and AJAX). Following detailed dialogue with developers Nick Holmes and Fraser Pearce, we realized it would be possible to deliver many adaptations using our existing services and then add features and functionality as new BBC infrastructure is rolled out.

Keep an eye out for incremental improvements as the homepage continues to evolve.

The key features of the homepage are:

• Simple, clean and beautiful, the final design, we hope, is visually striking yet unpretentious. The masthead showcases the BBC's new online branding.
• Personalization: you can choose the content that interests you by adding and removing the content boxes via the "Customise Your Homepage" tab. This allows the user to edit the type of information they'd like to appear. Soccer fans (pardon me - football fans), for example, can now add up to eight football stories to the sports box. The user can also create their own page layout by rearranging the boxes in the layout of their choice.
• Localization: Users can now set their own location, enabling them to access local sites, weather, news, radio and TV schedules without the hassle often associated with user journeys to local content. (Talking about the weather: as a newly emigrated Yank, I failed to grasp the gravity of the national controversy around the weather icons. I feel they are a massive improvement on those of the previous homepage, and in keeping with BBC tradition, we'll continue to refine them based on user feedback.)
• Simplicity: the customization is intuitive and includes an interactive demo and tips to guide users through the process. It is also unobtrusive – if the user has no desire to customize their page their experience won't be compromised. TV and radio schedules show what's on air now and on tonight and allow users to listen live directly from the homepage. There are also links to the most popular On Demand shows for each radio network.
• Search: The site is much easier to read and scan at a glance. At the top of the page there's a search function (now reduced from two search boxes to one), and at the bottom a full directory of all BBC sites and a link to the A-Z, allowing users to quickly find what they're looking for. You can refine your search by shrinking the field to just news and sport, or audio/video. Users who simply want to be entertained can choose one of the four main tabs to focus on a particular promotion of interest.
• Nostalgia: the new homepage also manages to incorporate eccentricity alongside innovation, and integrates a BBC 1 analogue clock in the top right corner. This feature was initially punted as a bit of fun, but feedback revealed that users find this icon, a homage to the "golden days" of analogue programming, bizarrely reassuring.

This version is called a "lick of paint" because it hasn't massively changed the content of the homepage. But it reflects, I hope, how the BBC is changing: it helps to empower the user to find, play and share more of what they want, when they want.

By adopting a collaborative and flexible approach it has taken less than three months for the new homepage to come to fruition. The response to our internal beta testing has been overwhelmingly positive.

The redesign is part of an ongoing conversation with our audience. Forthcoming services and the new page composition layer will deliver further visual refinement and personalization.

For now, all this customization is saved in a cookie, but from January we hope - with the launch of Identity - to incorporate this data into your unique personal user profile. The New Year will bring more treats including video on the homepage and an iPlayer widget. In short: watch this space.

While the site is currently in beta, I hope you'll opt in and click over to check out the new homepage, spend some time on it, personalize your experience, and take a moment to leave a comment here or to click the feedback box in the upper right of the homepage.

This page is the beginning of a conversation between the BBC and you about the page; I hope that you'll join us, as all conversations are better with an honest open dialogue.

A bientôt alors.

Richard Titus is Acting Head of User Experience & Design.

The BBC Homepage Team – a special thanks:

• Bronwyn van der Merwe - Art Director
• Anthony Heath - Project Manager
• Fraser Pearce - Tech Lead
• Laurence Wheway - Development Producer
• James Price - HP Editor
• Ben Gammon - Concept Developer and Lead Designer
• Alex Green - Designer
• Amelia Still - Usability
• Mark Gledhill - SSE
• Jez Burgoin - SE
• David Scott - SE
• Tom Cartwright - CSD
• Richard Hodgson - CSD
• Claire Roberts - CSD
• Paul Blake - CSD
• Ben Jeffreys - CSD
• Karen Loasby - IA
• Vicky Buser - IA
• Peter Houghton - Tester
• Stefanie Noell - Ops CSD
• The CMC team
• The editorial team

This is cross posted from the BBC Internet Blog